Dear Valued Client,
These are unique and challenging times. Every business in America is assessing policies and making changes in support of our “new normal”. In order to protect the safety of our staff and our ability to support you, the TechStar office has been closed and all employees are working from home. We are confident in our ability to continue to provide our full range of services including, network monitoring and management, IT consulting services and technical support (help desk), Cybersecurity Services, Office 365, Cloud Services, Phone Systems and more.
Providing remote services is at the core of our business so our procedural changes have been minor, but we understand that many of you have had to make structural changes to your business to adapt changes in your industries. It is in response to the constantly changing business environment that we feel it is important to remind you of a few TechStar policies.
The TechStar Office is open by appointment, but our Standard Support Hours Monday – Friday, 7 am - 7 pm CST are still in effect.
Emergency support outside of standard office hours is available and is still billable.
Paper checks will no longer be accepted for the payment of TechStar services after June 1, 2020. Due to a lack of office staff and delays with the postal system, we ask that you convert to electronic payment for your next payment instead of waiting until June. Email firstname.lastname@example.org if you would like assistance with electronic payment.
Per the TechStar 2020 Agreement Terms, Section 5. Services Fees and Payment Schedule, 5.3 Late Payment “If there is any late payment(s) on your account, TechStar, at its sole discretion and without waiving other rights it may have, may suspend, interrupt, or disconnect the Services on your account, without notice to you.” The entire TechStar 2020 Agreement Terms are available at terms.techstars.us
Changes in remote access by employees will require the approval of a Client Admin.
Although support will continue to your employees and corporate devices while they work remotely, TechStar is not responsible for, nor do we troubleshoot under contract, personal internet service used by your staff while working remotely.
TechStar will place the security of your corporate data as our top priority and in doing so, we require all personal devices be managed by TechStar and up to date before they are granted access to your corporate network via VPN.
TechStar is committed to working through this crisis with our clients. As we move forward our accounting system will automatically flag our ticketing system when an account becomes overdue, at such time services may be suspended, interrupted or disconnected. If, at any time, you foresee financial challenges that may cause late payment of TechStar services please email email@example.com to discuss your options before services are interrupted.
TechStar IT Solutions