To say that 2020 has been filled with surprises and challenges is an understatement. We do hope that you have made it through unscathed and are looking forward to opening a new chapter! As we look toward 2021, we wanted to take a moment to fill you in on where we are going.
With the support of our owner, Paul Bunn, and under the leadership of our Director of Operations, Nathan Vilmain, we are placing a larger focus on behind-the-scenes efforts that are proactive, to help you experience fewer issues and network disruptions. This means that much of our team’s efforts may be less visible - but this is a side-effect of us doing our job well!
Our goal in 2021 is to focus on communication with our partners to ensure you understand the benefits included in your Managed Service Agreement, along with:
Our capabilities (Technology planning/consulting and more)
Our behind-the-scenes efforts to keep your network safe and strong
Your current cybersecurity vulnerabilities and options to enhance your network and end-user security efforts
Your current “Business Continuity” plan (which helps your business continue to run effectively in unforeseen circumstances)
Your current "Disaster Recovery” plan re: data backup and any changes you might want to make to your back-up strategy, and more...
In addition, it is important that we have the right team to best serve you, and like any IT Department, changes are sometimes made. With that, we would like to let you know that we have expanded our Partner Services team and have added Sarah Vilmain as our Director of Client Development. Sarah joined us in August, but is quite familiar with TechStar, as she is married to Nathan! You can find her profile in our portal. We want to make you aware of a few other changes in personnel. Amanda Efraimson (Support Coordinator) is no longer with us. We wish her well in her future endeavors! In 2020 we also bid farewell to one of our support techs, Trevor Blomquist and welcomed Trevor Waatti to our team as a support intern. We are optimistic that Trevor W. will grow into a strong member of our team as he learns our systems and processes. Thank you for your patience as we evolve and ensure that our team and communication efforts best reflect the needs of our partners.
As we look toward 2021, we thank you in advance for your participation with us as your IT Department.
Nathan Vilmain – Director of Operations
Paul Bunn - Owner