Technical Support Simplified


With our new multi-channel ticketing system you can get support in the way that works best for you.




Email help@techstars.us.  Include the following in your email; (1) a unique title in the subject to identify the problem, (2) give greater details about the issue in the description (3) give the TechStar asset tag number of the device you are requesting support with, (4) include a phone number the Technician can reach you at if needed. You will receive an email confirmation letting you know a ticket has been created and that a team member will contact you. 



Partner Services Portal visit https://help.techstars.us.   Click: New Support Ticket and complete the form including  (1) a unique title in the subject to identify the problem, (2) give greater details about the issue in the description (3) give the TechStar asset tag number of the device you are using, (4) include a phone number the Technician can reach you at if needed. You will receive an email response letting you know a ticket has been created and that a team member will contact you. Click on Tickets to manage your Being Processed or In Progress tickets and view the details of Resolved or Closed tickets. 



Chat is available on the Partner Services Portal at https://help.techstars.us and the TechStar website at https://techstars.us.  Chat is best reserved for quick, straight forward requests like password resets.  The system automatically creates a ticket at the completion of a chat. The ticket will be listed in your Closed Ticket tab and will include the dialog of your chat. 

 

Call 888-397-7662 to request help on an existing ticket or create a new ticket. If you are unable to reach a TechStar Team member please leave a message.  All voicemail messages received by TechStar create tickets.  We encourage clients to email, create a ticket in the portal or chat in lieu of calling the support line unless it is an emergency and/or you are unable to access the other tools.


Emergency After Hours Support is available outside of TechStar standard business hours. Call 888-397-7662 and follow the instructions given by the automatic attendant. A Technician will return your call shortly.





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