Getting Started

How-to information available without log in. "Public"

How do I log into the TechStar portal?
Current TechStar Clients If you are an employee of a company currently being supported by TechStar you do NOT need to create an account.  Instead p...
Thu, 15 Oct, 2020 at 12:11 PM
How do I get support?
Technical Support Simplified With our new multi-channel ticketing system you can get support in the way that works best for you. Ema...
Wed, 12 Aug, 2020 at 2:35 PM
The Elements of a Great IT Support Ticket Request
TABLE OF CONTENTS The Basics of a Great Ticket Proper Ticket Subject Line Provide Baseline Technical Details Include the Time of First Occurrence and t...
Wed, 12 Aug, 2020 at 2:44 PM
How do I take my Annual Cybersecurity Training?
TechStar provides all Supported Users with annual cybersecurity training.  Please follow the instructions below for the 2020 Employee Security Train...
Tue, 13 Oct, 2020 at 3:28 PM
How do I get emergency after hours support?
After Hours/Emergency Support Support is available outside of TechStar standard business hours, weekends, and holidays. After Hours/Emergency Suppor...
Wed, 12 Aug, 2020 at 2:51 PM
What if I am not a current TechStar client?
Interested in becoming a TechStar Client? Visit us at techstars.us Call us at 888.397.7662 Email us at help@techstars.us to ...
Wed, 12 Aug, 2020 at 2:55 PM
TechStar Holiday Schedule
TechStar will be closed in observance of the following Holidays January 1, 2020 New Years Day April 10, 2020 Good Friday May ...
Wed, 12 Aug, 2020 at 2:57 PM
Data We Collect with the Helpdesk Button
    The Helpdesk Button runs a package of scripts that looks at the following: Currently Logged in User Account Computer name and hardware identifiers S...
Mon, 31 Aug, 2020 at 2:48 PM