Getting Started

How-to information available without log in. "Public"

How do I log into the TechStar portal?
Current TechStar Clients If you are an employee of a company currently being supported by TechStar you do NOT need to create an account.  Instead p...
Thu, 15 Oct, 2020 at 12:11 PM
How do I get support?
Technical Support Simplified With our new multi-channel ticketing system you can get support in the way that works best for you. Ema...
Wed, 12 Aug, 2020 at 2:35 PM
The Elements of a Great IT Support Ticket Request
TABLE OF CONTENTS The Basics of a Great Ticket Proper Ticket Subject Line Provide Baseline Technical Details Include the Time of First Occurrence and t...
Wed, 12 Aug, 2020 at 2:44 PM
How do I take my Annual Cybersecurity Training?
TechStar provides all Supported Users with annual cybersecurity training.  Please follow the instructions below for the 2020 Employee Security Train...
Tue, 13 Oct, 2020 at 3:28 PM
How do I get emergency after hours support?
After Hours/Emergency Support Support is available outside of TechStar standard business hours, weekends, and holidays. After Hours/Emergency Suppor...
Wed, 12 Aug, 2020 at 2:51 PM
What if I am not a current TechStar client?
Interested in becoming a TechStar Client? Visit us at techstars.us Call us at 888.397.7662 Email us at help@techstars.us to ...
Wed, 12 Aug, 2020 at 2:55 PM
Data We Collect with the Helpdesk Button
    The Helpdesk Button runs a package of scripts that looks at the following: Currently Logged in User Account Computer name and hardware identifiers S...
Mon, 31 Aug, 2020 at 2:48 PM
TechStar 2021 Holiday Schedule
TechStar will be closed in observance of the following Holidays Friday, January 1, 2021 New Years Day Friday, April 2, 2021 Good Fri...
Mon, 4 Jan, 2021 at 12:30 PM
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